Refund policy

Last updated: October 15, 2026

We want you to travel with confidence. Because eSIMs are digital products that are delivered instantly, our refund policy is based on whether your eSIM has been installed or activated.

1. Full refund: eSIM not installed or activated

You are eligible for a full refund within 30 days of purchase if your eSIM has not been installed on any device and has not connected to a network. This applies, for example, if:

  • Your trip was cancelled or changed;
  • You bought the wrong destination or plan;
  • You purchased the same plan twice by mistake.

We verify installation and activation status with our network partner before approving a refund.

2. After installation or activation

Once an eSIM has been installed (QR code scanned or details entered manually) or has connected to a network, it cannot be reused or resold, so it is generally not refundable. The exception is a technical issue on our side:

  • If your eSIM does not connect at your destination due to a fault with our service or our network partner, and our support team cannot resolve it, we will offer a replacement eSIM or a refund (full or partial, based on the data used).
  • To qualify, please contact us during the plan's validity period and cooperate with our troubleshooting steps (for example, sharing screenshots of your settings).

3. Situations not eligible for a refund

  • Your device is not eSIM-compatible or is carrier-locked, and the eSIM was installed anyway. Please check our compatible devices list before purchasing.
  • The eSIM was deleted from your device by mistake after installation. Most eSIMs can only be installed once.
  • Partially used data, or data or days left unused when the plan expires.
  • Slower speeds caused by local network congestion, coverage limits, or fair usage policy limits.
  • Incorrect device settings (for example, data roaming turned off or the wrong line selected for mobile data).

4. How to request a refund

Email us at support@scmega.com with:

  • Your order number;
  • The reason for your request;
  • For technical issues: your device model and screenshots of your mobile data / cellular settings.

We reply within 24–48 hours. Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.

5. Chargebacks

If you have a problem with your order, please contact us first. We resolve most issues quickly. Filing a chargeback without contacting us may result in the eSIM being deactivated while the dispute is reviewed.

Contact

SCMEGA · 1931 Myers Rd, Eugene, OR 97401, United States · +1 541-232-6887 · support@scmega.com